Frequently Asked Questions
Where do I collect the van from?
For VW campervan hire Oxfordshire, collect Henry from our business address – 4 Cascade Road, Hook Norton, Oxfordshire, OX15 5FH. Hook Norton is a village in Oxfordshire, situated approximately 9 miles from the town of Banbury which has a train station.
What time can I collect the campervan and what time does it need to be returned?
You can collect the campervan on your day of collection between 2pm and 4pm, unless otherwise agreed in advance. Please allow up to one hour for us to complete the handover process to as we need to run through some essential information so we can make sure you have a smooth and enjoyable holiday.
Please contact us if you would like to make other arrangements as, if we have the availability, we will try and accommodate your request.
On your day of return, the campervan must arrive back at our business address no later than 11am. Please allow up to 45 minutes for us to complete the necessary checks on the van.
Better still, return the campervan no later than 10:30am to receive a 2 for 1 breakfast voucher for Hook Norton Brewery, 5 minutes from our address, to set you up for your onward journey.
What happens at handover?
On collection day, we will check your Driving Licence, other required documentation and take copies.
Once we have completed all of the paperwork, we will then give you a tour of the campervan, inside and out, run through any operating instructions and answer any questions you might have. You’ll receive everything discussed in a manual, which is left in the campervan for your convenience, to use as a reference during your holiday.
On your return, we will complete a vehicle inspection to ensure it is in the same condition as when it was collected. We will also check that all of the itinerary items are present and that you have all of your belongings.
What identification do I need to bring on collection day?
On collection, all drivers must provide the following:
- Driving Licence photocard and paper copy if applicable.
- Online DVLA Licence Check Code, you can get this here: https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number
- Two forms of proof of address, dated within 90 days of the hire date, as follows:
- One utility bill (exc. mobile phone)
- Further proof of address (council tax, TV/Internet/landline, bank statement, credit card statement, mortgage statement)
Due to our strict insurance requirements, your rental may be cancelled without refund if we are unable to check or validate any of the above on collection.
Who can drive the campervan?
Drivers must be between 23 and 75 years of age, having held a full valid Driving Licence for at least 24 months and have no more than 6 penalty points imposed on their Driving Licence. Please see our T’s & C’s for further information.
Where do we leave our car whilst on holiday?
We can provide off-road parking for one car at our business address, covered by CCTV. However Cotswolds to Coast Campers Ltd. cannot accept responsibility for damage or loss caused during the hire period. Vehicles are left at the owner’s risk.
Are pets allowed?
Well behaved dogs maybe accepted, on a case by case basis and at the discretion of Cotswolds to Coast Campers Ltd. All bookings with dogs will be subject to a security deposit of £750. Hirers may also be required to pay a deep clean surcharge, if the campervan is not returned in an acceptable condition.
Is smoking or vaping allowed?
No, Cotswolds to Coast Campers Ltd. have a strict no smoking and vaping policy in or within close proximity to the campervan or awning. Please see our T’s & C’s for further details, as charges apply should this be noted on the return inspection.
What does the campervan include?
Please see our Meet Henry page.
Will the campervan get cold at night?
You’ll be snug as bugs in rugs throughout the year. Our campervan is fitted with brand new, integrated diesel heating from 2021. In addition to this it has full Dacron insulation, is ply lined, has carpeted walls, doors and exposed metal. Black window curtains are also fitted throughout and the campervan comes with a thermal windscreen cover for warmth and privacy.
What deposit do I need?
We require a non-refundable £150 deposit to secure your booking. If your booking is affected by a Covid lockdown, either in your local area, ours or the area you’ll be travelling to, we will do our very best to accommodate any date changes. A security deposit of £500 for drivers over 25 years of age and £750 for drivers under 25 is required a minimum of 7 days before your collection day. This deposit is fully refundable, within 10 days, if the campervan is returned in the same condition as it was found on collection day.
Is there a limit on mileage?
No, we have no limit on mileage covered during your hire period. Explore to your heart’s content. Whether you stick to VW campervan hire in Oxfordshire or travel further afield that’s fine with us!
How many people does the campervan seat and sleep?
Our campervan legally seats 5 whilst driving, 3 in the front and 2 in the back. At night it has 4 berths, sleeping 2 in the pop-top tent in the roof and 2 on the rock and roll bed downstairs. The weight limit on the upper beds is a combined weight of 25 stone (160kg), so we recommend one adult or two children.
How much does it cost?
Our pricing is highly competitive for VW campervan hire – Oxfordshire. Our structure is divided into Low (November-February), Mid (March, April, May & October) and High season (June-September), for a minimum of 3 nights hire. Weekend hire is 3 nights, Friday to Monday, mid-week hire is 4 nights, Monday to Friday and full week hire is 7 nights, either Friday to Friday or Monday to Monday. Changeover days are Mondays and Fridays. Our prices are:
|Low season (November – February)||
|Mid Season (March – May & October)||
|High Season (June – September)||
10% Discount for Emergency Services, NHS & Armed Forces.
Can I cancel a booking?
Sometimes life has a way of messing up your plans. Cotswolds to Coast Campers Ltd. recognises that, so we will do everything we can to change your booking dates if that’s what you request. If this isn’t possible for either you or Cotswolds to Coast Campers Ltd. then the deposit is non-refundable. The following cancellation charges apply:
- 6 weeks or less prior to collection day: Full hire cost including the booking deposit is chargeable
- More than 6 weeks prior to collection day : Refund of the hire cost minus the booking deposit
What do I do if I have an accident or breakdown?
In the unlikely event that you breakdown or have an accident, our campervan hire includes 24/7 RAC roadside assistance. Details can be found in the welcome pack given to you at handover, including the number to call, 07543 813903. During your holiday Cotswolds to Coast Campers Ltd. is on call 24/7 to give you piece of mind.
What does the insurance cover and what is the excess?
The hire price includes fully comprehensive insurance for one named driver, between the ages of 23-75, with unlimited mileage and breakdown cover.
The excess is covered by the security deposit, which is £500 for drivers aged 25 and over and £750 for drivers below the age of 25. This needs to be paid a minimum of 7 days before your collection day but is fully refundable within 10 days of return if the campervan is returned in the same condition it was found on collection day and after inspection by Cotswolds to Coast Campers Ltd.
Further conditions of insurance apply, please see our T’s & C’s for more information.
Can you give us some campervan road trip ideas?
We’d love to help you build your dubs dreams! Please visit our Travel Guide page for some inspiration on where to explore. With so many beautiful destinations in the UK, you’re spoilt for choice so we’ve given you a few suggestions to help you on your way. With VW campervan hire in Oxfordshire, we’re perfectly located to access the whole country with ease.
Can I take the campervan to a festival?
Please do! Henry will be quite the head-turner and perfect for well-behaved festival goers!
Can I go abroad?
Yes! Our insurance covers you for travel in England, Wales, Scotland, Northern Ireland, Isle of Man, the Channel Islands and the EU.